Return and Refund Policy

Return and Refund Policy

1. Overview

At NanoRace, your satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we are here to help.
This Return and Refund Policy outlines the conditions and procedures for returning items purchased on our website www.nanorace.shop.

2. Return Eligibility

You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition as when you received it.

• It must be returned in its original packaging.

• A proof of purchase (order confirmation or receipt) is required.

Returns that do not meet these criteria may not be accepted.

3. Return Process

To initiate a return, please contact our customer service at info@nanorace.shop with the following details:

• Your order number

• The reason for your return

• Photos of the item (if applicable)

Once your return request is approved, you will receive instructions on how and where to send the package.
Please note that customers are responsible for the return shipping costs.

4. Refunds

After we receive and inspect your returned item, we will notify you about the status of your refund. Special refund conditions may apply to items purchased during promotional or discounted periods. In such cases, these items may be non-refundable or eligible for store credit only. Please refer to the product description or contact our support team for clarification before purchasing.
If approved, your refund will be processed to your original payment method within 5 to 10 business days, depending on your payment provider.

If your return does not meet the requirements (used item, missing packaging, etc.), the refund may be refused or partially granted.

5. Promotional and Discounted Items

Special refund conditions may apply to promotional or discounted items.
Products purchased during sales, promotions, or with discount codes may be non-refundable or eligible for store credit only.
Please refer to the product page or contact our support team before purchasing for clarification.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at info@nanorace.shop.
Include photos of the defect and your order details.
We will arrange a replacement or full refund, depending on the situation.

7. Non-Returnable Items

Certain types of items cannot be returned for hygiene or safety reasons, such as:

• Personalized or customized items

• Gift cards

• Items marked as “final sale”

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund (if eligible) and place a new order.

9. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check your bank account again.

2. Contact your credit card company; it may take some time before your refund is officially posted.

3. Contact your bank.
   If you’ve done all of this and still haven’t received your refund, please contact us at info@nanorace.shop.

10. Contact Us

If you have any questions about our Return and Refund Policy, feel free to contact us:
📧 info@nanorace.shop
🏠 Chemin des Prés 23, 1200 Genève, Switzerland